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The challenge

Across all sectors, the pace of change is increasing. To succeed in this new world order, organisations must be able to manage ongoing change as part of everyday business. This requires a dedicated team, senior leadership and suitable internal processes. We help organisations deliver change with skill and efficiency, from managing a project and reporting results to training staff and communicating with stakeholders.

Our approach

How we can help you tackle your challenges

Manage change

With our support and change management framework, you can start building your change leadership and articulate a clear vision of the future.

Deliver change

We provide structured change approaches to help you lead and manage the delivery of change.

Sustain change

We help you establish a ‘pro-change’ culture and embed change management capability across your organisation.

What we deliver

Our proven change management framework is pragmatic and flexible. We work collaboratively with you to ensure we understand the transformation taking place and the benefits from your stakeholders’ perspective. This allows us to tailor interventions which will deliver a successful and sustained change. Each stage of our framework is underpinned by tested tools and techniques, such as engagement strategies, organisational climate surveys, staff engagement events, training, manager toolkits and post-implementation reviews. Join the many clients we’ve helped deliver lasting change, including British Airways, BT and the NHS.

How we work

Our work

Plane landing

Supporting the integration of British Airways and bmi

British Airways’ takeover of bmi was the largest aviation merger in UK history. Both airlines had large operations centres that were carrying out similar functions. British Airways undertook an ambitious plan to streamline these operations and integrate the two airlines within eight months. We were engaged to help ensure that integration was delivered on time and within budget. We helped deliver the integration and deliver significant savings to British Airways.

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Our people

Meet our Change Management experts

Our people


Caroline Cohen

Caro is a transformation and change management consultant with a particular focus on organisational change in the public sector.


Hazel Auld

Hazel joined Moorhouse from Accenture where she has been delivering change management and learning programmes for Communications, Media and Aviation clients, often alongside technology implementations.

Senior Consultant

Helen Richardson

Helen has predominantly worked with health and public sector clients leading on communication and change management activities.

Barometer on Change 2017

Challenging Customers? Innovate, Collaborate, Engage

The pressure for organisations to meet customer demands is at a five year high. With new technology and innovation, customers are now receiving better products and services than ever before. In our 2017 Barometer on Change we explore how to approach the new risks and opportunities as customers are becoming exponentially more demanding.

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Our Services

Strategy into action

Strategy into action

Long-term goals are essential for any organisation, but achieving those goals can be difficult. We can help you deliver your goals.

Strategy into action

Out of the ordinary delivery

Out of the ordinary delivery

We specialise in implementing large-scale, complex or unprecedented change projects, on time and to budget.

Out of the ordinary delivery

Establishing a culture of change

Establishing a culture of change

We improve your in-house processes, toolsets and skills so you can deliver change without external support.

Establishing a culture of change

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