Moving Beyond Terminal 5

Moving Beyond Terminal 5

BAA, like many organisations, is on an extended journey to deliver improved customer service, through massive, long term capital investment programmes.  This is in an environment of rising expectation, complexity and public scrutiny.  The recent opening of Heathrow Terminal 5 has graphically highlighted these challenges and the implications of anything less than 100% success.  How do you build the organisation, strategy and programme framework to meet this challenge?  How can the end-to-end lifecycle be managed, far beyond the traditional construction led lifecycle?  How do you take an organisation like BAA through the maturity levels required  to be able to learn from its successes and failures (of which there have been both)? 

David Hall, Change Programme Leader for BAA will be sharing his experiences, learnings and vision for how BAA must learn and adapt from the T5 experience, as we discuss the underpinnings of success in implementing major programme and business change in the public arena. 

If you would like to talk to us call on the number below. Alternatively, click on the consultants email address, provide us with your details and we will call you back. We look forward to speaking to you. Contact: Email: Tel: Paula Allerton paulaallerton@moorhouseconsulting.com +44 (0) 1225 446 313