Building Strategic Partnerships

Managing Suppliers on large-scale service programmes

How an ‘Intelligent Client’ model can be used to optimise client/supplier delivery success

Large-scale programmes have traditionally tended to manage supplier performance solely against the 'hard' measures set within a contract. This transactional approach often neglects the importance of the customer/supplier relationship and can result in an acrimonious working environment and sub-optimal programme performance. In contrast, many organisations have recently over-compensated - allowing suppliers too much freedom in the name of client-supplier relations.

At Moorhouse, we believe that getting the right balance between ‘hard’ and ‘soft’ factors is key to service delivery, and hence programme, success. This breakfast seminar will facilitate discussion of what being an ‘intelligent client’ means and how to become one - based on case-study benchmarking of 16 major organisations and guidance policy from relevant professional and governmental bodies.

If you would like to talk to us call on the number below. Alternatively, click on the consultants email address, provide us with your details and we will call you back. We look forward to speaking to you. Contact: Email: Tel: Sebastian Hills sebhills@moorhouseconsulting.com +44 (0) 20 3004 4482