• Home
  • Industries
  • Financial services

What's changing?

The financial services sector continues to ride the wave of change caused by upheavals in the global economy, and there is little sign of future respite. Increasing competition, tighter regulation and radical new technologies are fundamentally changing how the sector interacts with customers. To succeed in this environment, institutions must fight ever harder to attract, and keep, customers. Putting the customer first can help institutions grow, but to achieve this financial institutions need to adapt their structure, operations and models.

How we can help

Where we've helped

We have helped financial organisations prioritise strategic investments, redesign operating models, implement regulatory change projects, launch new products, implement transformational change programmes and increase internal delivery capabilities. 

How we work

Subsectors

We specialise in these industry subsectors

Investment banking

At a tier 1 investment bank we are supporting the delivery of regulatory change and have supported the transformation of client onboarding services.

Retail banking

We have worked with some of the UK’s top high street banks to define new operating models and improve project delivery performance.

Insurance

We supported the creation of one of the UK’s leading brands.

Payments

Within the payments industry we are leading on the launch of digital services and provided assurance to industry leading initiatives, including Paym.

Our work

Client testimonial

The Moorhouse team has proved to be extremely capable, intelligent and driven practitioners who have worked very closely with my team to become totally immersed in our operations with a strong, pragmatic focus on ‘getting the job done’ without fuss or politics

Head of client on-boarding, Tier 1 investment bank

Insights, publications, news and events

Follow us for the latest updates, news and events

Follow us

Our people

Meet our experts in the financial services sector

Our people

Partner

John Lunn

John Lunn, Partner

John leads the firm’s business development activities and our financial services sector.

Manager

David Grace

David is a strategic design and change management specialist with a background in programme and project management.

Our Services

Strategy into action

Strategy into action

Long-term goals are essential for any organisation, but achieving those goals can be difficult. We can help you deliver your goals.

Strategy into action

Out of the ordinary delivery

Out of the ordinary delivery

We specialise in implementing large-scale, complex or unprecedented change projects, on time and to budget.

Out of the ordinary delivery

Establishing a culture of change

Establishing a culture of change

We improve your in-house processes, toolsets and skills so you can deliver change without external support.

Establishing a culture of change