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Delivering a high profile change programme at the NHS

  • Overview
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    The NHS National Programme for Information Technology (NPfIT) is a ten year programme that will use IT to reform the way the NHS uses information and hence improve services and the quality of patient care. Moorhouse were tasked with creating a strategy to transfer ownership of the Programme from NHS Connecting for Health to the NHS. We worked with NPfLT stakeholders to initiate this complex and politically sensitive piece of work in the following key areas; organisational design, governance, strategic risk management (case studies are available for each of these areas). We successfully transferred the NHS CFH capability and resources on the 1st July 2007 as required by the NHS Management Board. We also embedded Moorhouse project managers within each of the three IT Programmes, which enhanced the NHS' planning and transition capability. 

  • Our client's challenge
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    The NHS depends on the successful handling of vast quantities of information to function safely and effectively. The NHS National Programme for Information Technology (NPfIT) presents an unprecedented opportunity to use IT to reform the way the NHS uses information, and improve services and the quality of patient care.

    Following a National Audit Office review in July 2006, the NHS Management Board tasked the Moorhouse Team to develop and implement a strategy to transfer ownership of the Programme from NHS Connecting for Health (CFH) to the NHS to achieve the following outcomes:

    • Provide Strategic Health Authorities (SHA's), including their Trusts and Primary Care Trusts (PCTs), with greater participation in the choice of NPfIT products and in the planning and timing of deployments
    • Achieving greater alignment between NPfIT products and services and NHS needs and requirements
    • Improving organisational, managerial and clinician engagement
    • Increasing the rate and impact of deployment, by providing greater encouragement and incentives for NHS trusts and Foundation Trusts
    • Safeguard the advantages of having a national IT approach 
  • Our response
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    We worked with senior NPfIT stakeholders to provide the leadership and energy to initiate this complex and politically sensitive piece of work, reporting to the NHS Management Board and NPfIT Programme Board. Key areas we were involved in:

    • Organisational Design. Defined how roles and responsibilities would migrate from NHS CFH to three regional NHS Programmes for IT
    • Governance. Aligned Programme governance with existing statutory NHS governance defining and establishing terms of reference for the key governance groups
    • Strategic Risk Management. Identified and managed the key strategic risks that could impact the ultimate objectives of the repositioning programme 
  • The value to our client
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    The relevant NHS CFH capability and resources transferred successfully to the three NHS programmes for IT on the 1st July 2007. This was the outcome required by the NHS Management Board.

    In addition we enhanced the NHS planning and transition capability by embedding Moorhouse Project Managers within each of the three NHS Programmes for IT, i.e. London; South; and North, Midlands and East. These project managers worked closely with SHA CIOs and CEOs to facilitate the transition process.

     

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Testimonial

"Moorhouse's overall performance was excellent and all team members were of good quality each with their different personal styles and strengths that combined as a powerful proposition."

Group Programme Director, Service Implementation, NHS Connecting for Health.

Testimonial

"I totally endorse the Moorhouse people and their rigorous approach to Programme Management. They ensured we grasped the nettle by providing the necessary controls, energy and professional knowledge to keep us on track."

Director of IT Service Implementation, Department of Health