Facilitation of a Directors' board through to formulation of an organisational improvement road map

The Streets organisation in Surface Transport is responsible for maintaining and improving strategic elements of the road network in London, including acting as highway authority for the Transport for London Road Network (TLRN) and maintaining the traffic signals for all of London’s roads. In carrying out these responsibilities, Streets delivers a large portion of the £2.4bn pa Surface Transport Investment Programme.

Having invested considerably in redesigning the Streets organisation, bringing in a new leadership team and committing to a change towards corridor-based approaches to planning, the Directors of Streets were aware that they need to agree a shared vision for how their directorates could now best work together to manage the delivery of their large and complex portfolio of capital initiatives.

Our approach

Moorhouse Consulting was asked to facilitate a series of ‘away days’ with the Director team of Streets in order to identify a set of shared concepts about how the organisation should move forward, including:

• a joint definition of the programme portfolio;
• a vision for how the organisation might structure itself in the future to maximise its ability to delivery;
• a more detailed blueprint for programme governance – new boards and roles – to deliver the core TLRN Programme; and
• a roadmap detailing the initiatives needed to realise the above.

This strategic level of engagement inevitably required quite substantial decisions to be agreed by extremely senior and busy organisational leaders, and our team helped ensure a successful outcome through bringing a combination of deep organisational knowledge necessary to engender the respect of the participants along with an ability to use various techniques to keep the discussions focused and productive. For example, we held the sessions at a range of off-site locations, balancing complex business deliberation with principle-based discussion and social interaction.

How did this deliver value to the client?

Having begun with different agendas and viewpoints as to how to take the delivery organisation forwards, the Directors were able to reach consensus on fundamental issues of direction for the organisation, as symbolised by each one signing the agreed organisational roadmap at the final session, and giving
this output a high profile in subsequent communications events.

Ultimate benefits will only be ascertained once the Road Map is successfully delivered through a structured, client-owned change programme. The Director-level consensus provides the platform on which this work can be initiated.

Click here to download PDF

If you would like to talk to us call on the number below. Alternatively, click on the consultants email address, provide us with your details and we will call you back. We look forward to speaking to you. Contact: Email: Tel: Dom Moorhouse dommoorhouse@moorhouseconsulting.com +44 (0) 1225 446 313