Complex programme delivery at London Market Group
- OverviewRead more
The London Market Group (LMG) is leading the London insurance market through a programme designed to modernise core processes by upgrading three key systems. Moorhouse was appointed to manage the delivery of this programme. We provided a senior programme director responsible for all aspects of programme delivery, who was supported by a joint client-consultant team. We undertook a formal programme review and delivered a set of recommendations, which were approved by senior executives and implemented. We then implemented a client-led programme support function that was turned over to the client over time. Our support brought structure and delivery focus to a complex and important programme and substantially improved stakeholder engagement and the consistency of programme controls and reporting. This gave senior management a clearer view of the whole programme and assurance of delivery to time, cost and quality.
- Our client's challengeRead more
The London insurance market is engaged in a programme designed to modernise its core processes. The market, under the leadership of the London Market Group (LMG) embarked on a key programme involving the delivery of three key systems upgrades. LMG appointed Moorhouse to programme manage delivery of this complex programme involving multiple stakeholders across the insurance industry.
- Our responseRead more
Moorhouse provided a senior programme director responsible for all aspects of programme delivery. This was supported by a combined client-consultant team to develop and embed programme management controls across the three projects:
i) Insurers Market Repository Security Model
ii) eAccounting and
iii) Electronic Claims File 2.The first task was to undertake a formal programme review to look at existing approaches to management reporting, governance, risk and issue management and programme and project planning. This delivered a set of recommendations to the programme board and a programme 'turnaround' plan.
This plan was approved by senior executives and the recommendations implemented.
Following the review we developed and implemented a client-led programme support function to manage and assure programme controls; this function was turned over to the client over time.
Key aspects of our programme leadership role included:- agreeing detailed costs and reconciling these costs with programme funding
- supplier and client side stakeholder management and governance and reporting.
- The value to our clientRead more
Our support brought structure and delivery focus to a complex and important programme involving multiple stakeholders from across the insurance industry. Specific benefits included:
- Identified key issues and provided a turnaround plan to put the programme back on course.
- Reinforced 'programme focused' attitude, which unified the goals of the projects and aligned them with overall programme objectives
- Identified programme level risks and issues with the supplier relationship which included a re-forecasting exercise and a review of contractor terms, resulting in a move to a fixed cost cap on the contract.
- Improved stakeholder engagement in system definition and implementation planning resulting in greater involvement with the programme.
Substantial improvement in the robustness, clarity and consistency of programme controls and reporting, giving senior management a clearer view of the entire programme and assurance that of project delivery to time, cost and quality.
