Integration programme delivery support at Lloyds Banking Group
- OverviewRead more
The integration of Lloyds Banking Group and HBOS is the largest of its kind in the world and includes a portfolio of projects and programmes that merge HR, Sourcing, IT, Network, front and back office areas of the banks. The foundation release of the overall programme was the integration of the branch banking systems. As the customer accounts initially remained on legacy systems until a later release, the solution included complex interim fixes to route messaging between banks. The challenge was to build, test and implement these systems well in advance of roll-out, but only a short timeframe was available to achieve this. Moorhouse provided urgent programme management expertise during the crucial latter testing stages of this initial release. Our support ensured key client resources remained focused on technical delivery. Our development of the 'route to live' plan enabled our client, for the first time, to understand the detailed dependencies and critical path through to go live.
- Our client's challengeRead more
Lloyds Banking Group is currently integrating with HBOS. The integration programme is a portfolio of projects and programmes that integrate the HR, Sourcing, IT, Network, front and back office areas of all the heritage banks to deliver £2Bn of savings. This is the largest integration of its kind in the world and will impact over half of the UK population.
The programme to integrate the branch banking systems onto one platform using one set of common processes was the foundation release for the overall programme.
This first release involved migrating all HBOS Counter, ATM and Intelligent Deposit Machines to Lloyds' systems such that customers from both heritages can interact with the business as one. As the customer accounts initially remained on legacy systems until a later release, complex interim fixes to route messaging between banks were also designed. The challenge being to build, test and implement these systems well in advance of roll-out.
- Our responseRead more
Moorhouse provided urgent programme management expertise during the crucial latter testing stages of the initial release. A critical success factor in Moorhouse's support was the ability to hit the ground running and integrate seamlessly with the client team.
To do this, during a highly proprietary technical testing phase, the Moorhouse team had to quickly absorb and understand the specific systems, architectures and organisational structures involved.
The Moorhouse team also regularly reviewed the priority areas for action with the client to determine where to best deploy their expertise.
- The value to our clientRead more
The support provided by Moorhouse allowed key client resources to remain focused on technical delivery and issue fixing whilst Moorhouse concentrated on the efficient orchestration of the effort.
Key focus areas include:- Setting up of a 'rapid reaction force' so as to remove urgent blockers and ensure the programme remained on plan.
- Delivering the executive briefing pack for the weekly programme Integration Executive Board. This pack includes the executive summary, progress dashboards, programme risks and issues, and specialist deep-dive topics. Essentially, this work enabled the decisions of the most senior directors of the bank.
- Development of the 'route to live' plan for the programme. This plan, developed by the Moorhouse team, enabled the client, for the first time, to understand the detailed dependencies and critical path through to go-live. The activities required to fix defects, retest and deploy were all shown in a easy to understand graphical format which enabled the client to quickly prioritise resource decisions.
Leading the programme through the critical 'go/no-go' governance gate for go-live. The Moorhouse team helped shape the detailed criteria for the decision, identify/engage the stakeholders and orchestrate the day-by-day plan leading up to this event.
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