Defining successful operating model transformation
- The challengesRead more
An operating model is a detailed description of how an organisation should be structured and operate in the future in order to achieve its strategic vision. The need to define the 'future state' of an organisation can come about for any number of reasons. Our experience has highlighted a number of triggers which include:
- bold growth targets
- mergers, demergers and acquisitions
- cost reduction
- a change in strategic focus or positioning
- the need to embrace or consolidate new technology
- simplification
- a need to provide better service in order to remain competitive and embrace market opportunities
- Our approachRead more
At Moorhouse we have developed an operating model approach that is underpinned by a robust and proven framework that empowers organisations to make explicit choices about how it focuses itself on achieving its business goals. To deliver benefits successfully, an operating model implementation must deliver against three key dimensions:
1) a well-designed and comprehensive model
2) sufficient capability and skills for all users of the model
3) a compliance regime, to prevent model 'drift' and localised shortcuts, which can be detrimental to the overall operational effectiveness.
Our approach thus describes how the operating model would work across people, process, organisation and technology domains whilst remaining anchored to the overarching strategy of the organisation.
The benefits of designing and implementing a new operating model can include:
- Growth in the most profitable way
- Ensured high level of co-ordination; all functions are synched to deliver the growth strategy
- Rapid definition of a common vision for integrated / disintegrated business
- Realised merger synergies through a comprehensive redesign
- Identification of critical capabilities and gaps required for new markets, segments, products and services
- A new “modus operandi” to respond to competitive threats
- Radical cost savings through comprehensive redesign
- Sustainable cost reduction through structural change
- Step change in quality of customer service while keeping costs to serve flat
- Flexible operations capable of absorbing variability in customer demand
- Co-ordinated and radical simplification of operating model without deteriorating business performance
- Decreased time to market and cost base
- Increased responsiveness.
- Proof of what we can doRead more
- Implementing a new Operating Model at BT
- Organisational design in BT Global Services
- Developing the Nuclear Decommissioning Authority (NDAs) Business Operating Model
- Org design and implementation for better IT Programme & Business Governance at the NHS
- Turning a vision into strategy, and strategy into reality at Linde Group
- Organisational design in BT
- Transforming a client onboarding function at a Tier 1 investment bank
- Video insight into operating models in public services
- Services we offerRead more
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