Our People

Andrew Hoyal


Andrew helps organisations understand and connect with their customers in a more meaningful and profitable way.

Andrew focuses on customer-led transformations. He has extensive experience in change programmes focusing on customer experience, and has worked with clients across the public and private sector.

Most recently, he was responsible for leading the successful design and delivery of over £4m of social and healthcare services for people who have learning disabilities and autism. During his time there he managed five individual workstreams and led two teams across London to deliver services to support society’s most vulnerable people closer to home. Andrew helped create the business cases for both services, got them approved, and oversaw the staffing and management of two distinct teams to mobilise the services. He also designed a benefits management framework to measure progress; two months after go-live, each service had already begun delivering profitable RoI to senior commissioners.

Andrew has experience in customer journey optimisation, strategic implementation and process improvement work. He has been a product owner or experience designer for multiple digital platforms across local government, retail, and financial services.