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Our People

Andy Hoyal

Manager


Andy's a management consultant who helps organisations understand and connect with their customers in order to create shared value.

Andy has experience advising clients across the public, private and third sector with a focus on strategy, customer experience, and digitally-enabled change.

Most recently, he was responsible for leading the successful design and delivery of over £4m of social and healthcare services for people who have learning disabilities and autism. During his time there he managed five individual workstreams and led two teams across London to deliver services to support society’s most vulnerable people closer to home. Andrew helped create the business cases for both services, got them approved, and oversaw the staffing and management of two distinct teams to mobilise the services. He also designed a benefits management framework to measure progress; two months after go-live, each service had already begun delivering profitable RoI to senior commissioners.

Andrew has experience in customer journey optimisation, strategic implementation and process improvement work. He has been a product owner or experience designer for multiple digital platforms across local government, retail, and financial services.

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