Who is the Customer of Tomorrow?
Customer needs are changing, and fast. Organisations that don’t put the customer at the heart of their business are failing. The Customer of Tomorrow campaign is about being on the pulse of customer expectations and trends, and understanding what organisations need to do today, to meet the needs of the Customer of Tomorrow. Each article in the series identifies a different Customer of Tomorrow and the key sector trends that organisations should consider when designing customer strategies or experiences.
Moorhouse has a proven track record of turning customer strategy into action for major private and public sector organisations. Whether it’s identifying emerging customer trends, optimising the customer journey, or developing business models that meet customer needs – we help our clients understand and serve the Customer of Tomorrow.