Energy and utilities are facing unprecedented change. Emerging technologies, an increasing number of ‘disrupter’ organisations, and demanding new regulations mean that these are challenging times for companies throughout the supply chain. Meanwhile, power generation and supply remain critical global issues with major infrastructure development, sustainability and geo-political challenges.
There is now more choice than ever on how customers receive and pay for their utilities, and as suppliers invest in innovative and sustainable ways to provide energy, the expectations and demands of customers and regulators is increasing. This has forced companies to adapt and pursue new and innovative ways to stand out in an increasingly crowded market.
With a number of high profile regulatory activities ongoing we support regulators with the roll out of regulatory programmes by using our programme management, digital & technology experience and change management capability in delivery and assurance roles.
Energy retailers are experiencing unprecedented disruption within the market with new entrants and regulatory activities. Customer experience and customer propositions are seen as a source of differentiation in the market and need to be at the forefront of any energy retailer strategy. We have supported energy retailers in this area and delivered technology enabled change programmes through both waterfall and agile delivery. Merger and acquisition activity is also becoming more prevalent and we support organisations to successfully deliver their integration strategies.
Both gas and electricity networks are going through a period of significant change, as their business models change in response to the decarbonisation of the energy system and the introduction of Smart meters. We are supporting energy network organisations with identifying their customer needs and by providing programme assurance and delivery capability and access to our digital & technology and change management experience.
Global demand is not expected to peak until 2030 and yet the world is seeking drastic responses from the energy industry to address growing global concern at the environmental harm we are causing our planet. Oil majors are seeking to increase diversification into renewables, leading to the likelihood of more merger and acquisition activity, and organisations looking to change their business models to support other revenue streams. We are helping organisations achieve that transformation through our digital & technology and innovation capabilities. We are also helping organisations respond to the continued focus on cost and the unrelenting drive for operational and business efficiencies by providing robust, pragmatic programme and change management capabilities, and by identifying performance improvement opportunities in key areas.
As power generation moves from non-renewable sources to renewable sources this has led to organisations rethinking their strategies. We have facilitated power generation organisations with their long term strategic goals and pragmatically helped turn their strategy into action through the design and delivery of operating models using our programme and change management capabilities.