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What's changing?

The financial services sector continues to ride the wave of change caused by upheavals in the global economy, and there is little sign of future respite. Increasing competition, tighter regulation and radical new technologies are fundamentally changing how the sector interacts with customers. To succeed in this environment, institutions must fight ever harder to attract, and keep, customers. Putting the customer first can help institutions grow, but to achieve this financial institutions need to adapt their structure, operations and models.

How we can help

Where we've helped

We have helped financial organisations prioritise strategic investments, redesign operating models, implement regulatory change projects, launch new products, implement transformational change programmes and increase internal delivery capabilities. 

How we work


We specialise in these industry subsectors

Investment banking

At a tier 1 investment bank we are supporting the delivery of regulatory change and have supported the transformation of client onboarding services.

Retail banking

We have worked with some of the UK’s top high street banks to define new operating models and improve project delivery performance.


We supported the creation of one of the UK’s leading brands.


Within the payments industry we are leading on the launch of digital services and provided assurance to industry leading initiatives, including Paym.

Our work

Client testimonial

The Moorhouse team has proved to be extremely capable, intelligent and driven practitioners who have worked very closely with my team to become totally immersed in our operations with a strong, pragmatic focus on ‘getting the job done’ without fuss or politics

Head of client on-boarding, Tier 1 investment bank

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Our people

Meet our experts in the financial services sector

Our people


John Lunn

John Lunn, Partner

John leads the firm’s business development activities and our financial services sector.


David Grace

David is a strategic design and change management specialist with a background in programme and project management.