Financial services
We make your
transformations add up to
successful, sustainable outcomes
In a time of competing priorities and evolving expectations, we help design and deliver the most valuable changes and make sure your strategic outcomes are realised.
Your market has experienced a huge transition over the last few years. New entrants, a significant shift in consumer demands and regulatory change have all required significant investment in operating models, sustainability and technology transformation. We work alongside you to create efficiencies that support your capital investment, shape your key transformation programmes and work seamlessly alongside your teams. Our expertise includes regulatory-driven change programmes, operating model design, assurance, operational resilience, and technology programmes.
We work with a broad range of clients across the industry, including insurance, banking, regulators, asset management and payment providers.
Talk to us about how we can help you meet the growing demands of stakeholders and consumers alike, and support you as you meet the demands of a greener future.
How we can help you
Operational Resilience
We help you assess your maturity against regulations and best-in-class performance, address any gaps and achieve your operational resilience goals. Our flexible offering enables you to act fast with holistic views of systems, people and processes to establish the impact of disruptions, identify risk owners and activate contingency plans to avoid disruption.
Claims Transformation
Our imaginative solutions can drive improvements throughout the claims journey, with a customer-centric approach to performance improvement frameworks that drives benefits across customer experience and operational efficiency. We can also help you leverage claims data to provide new insight into future product and pricing decisions.
Data Driven Organisation
We love helping our clients unlock the true value of their data. We work closely with you to clearly define your data strategy and bring it to life through your operating model, governance and data management.
Programme Assurance
Our assurance experts listen carefully to your cost, time and quality objectives. We give your leaders confidence that your projects, programmes and portfolios meet these objectives and achieve the desired benefits.
Consumer Duty
We help you to assess your maturity against the regulation, develop proactive approaches to detect and prevent foreseeable harm, and build the data foundations needed to operate and evidence a proactive approach.
Operating model
We work closely with you to design and implement the right model to deliver your strategy. This includes reviewing and designing the objectives, technology, structure, processes and partnerships you need.
Business Agility
We get our sleeves rolled up to build a business agility capability that competes and thrives in the digital age. This enables you to quickly respond to market changes and emerging opportunities with innovative, customer-centric and digitally-enabled business solutions.
Transformation Delivery
We bring your stakeholders on your change journey and ensure delivery of agreed outputs, benefits and outcomes.
Featured
Our Insurance Services
Your industry is currently facing extraordinary challenges. With historically low base interest rates, significant claim volumes and rapid digital transformation, significant investment is being made to minimise cost, yet maximise customer experience. We’re building long-lasting, trusted relationships with a number of insurers, enhancing their digital offerings and increase operational efficiency.
Operational Resilience
Services
Operational Resilience will be achieved by going beyond the immediate requirements outlined in the policies. Our operational resilience maturity assessment tool helps you assess your current state and determine remediation activity over the coming years. The tool addresses 10 core areas that underpin a successful Operational Resilience capability whilst covering the core components of the policy.