We all have a stake in our public services. As taxpayers or as service users we want them to be as effective and efficient as possible, whilst meeting our ever higher expectations. Achieving the ongoing development and improvement of public services is becoming ever more challenging due to the increasing complexity of those services and the ongoing budgetary pressures they face.
At Moorhouse, we help government, regulators, commissioners and providers of public services to deliver complex transformation and implement improved, user-centric services at increased quality and lower costs.
Arts & charity organisations are facing an ever widening agenda. Changes to the political and funding landscape are driving a greater focus on cost, sustainability and income generation. Digital technology creates exciting new possibilities to improve services and how they are delivered, demanding careful investment and capacity building. Governance is changing as organisations raise the level of their strategic ambitions and grapple with new responsibilities.
We help our clients to think through their greatest challenges, develop sustainable organisational models and ways of working that best suit their needs, and successfully deliver major change projects and programmes.
The UK is embarking on unprecedented change across public services. At the heart of government the agenda is currently dominated by the UK’s exit from the European Union, immigration, employment and future trading relationships. Ministers and officials across Whitehall will need to think innovatively in order to tackle the challenges ahead whilst maintaining a focus on how to digitise government services and embed new ways of working in front-line delivery.
Our deep understanding of the sector, combined with our experience of working across a number of departments and agencies allow us to support organisations to solve their most complex challenges, to ensure public service delivery that citizens can rely on.
Case Studies: Department of Culture, Media and Sport, Programme Management.
The Education landscape is changing, with increased regulatory pressures, changing customer expectations, the need to demonstrate value for money and more holistic views of education in preparing students for life.
We help organisations to navigate these challenges through building customer focussed operating models, developing sustainable business models and harnessing data and digital solutions.
Case Studies: DfE customer journey
Organisations in the Justice and Security sectors are facing major challenges, as they strive to address growing cost pressures and an ambitious transformation agenda – without compromising their core responsibility to protect the public and rehabilitate offenders.
Moorhouse helps organisations to design, deliver and sustain change, while maintaining focus on outcomes for service users, staff and the wider community.
Case Studies: Witness Service Improvement Programme
Our ambition is to support Local Authorities and service providers with the delivery of their most challenging transformational programmes.
We understand the challenges faced by local public services, including demand that is rapidly outstripping budget growth and customer journeys that are not always supported by fit for purpose technology.
At Moorhouse, we have extensive experience helping public sector organisations to leverage their commissioning power to drive value. We have also supported public service providers to ensure that their offer continues to be high quality, innovative and sustainable.
Case Studies: Berkshire West 10 Integration Programme.