The Consumer Goods and Retail sectors are undergoing a period of significant transformation caused by evolving consumer trends, increasing operating costs and reducing barriers of entry enabled through digital. Consumer buying behaviours are constantly evolving, with consumers less concerned with brand loyalty as they seek value or personalised experiences from multiple companies through different purchasing channels.
The standardised operating model and processes of large manufacturers that once created a competitive advantage now constrain a firms' ability to respond quickly to changing consumer tastes allowing new entrants to erode market share. Retailers face a perfect storm of increasing supplier costs and rising retail operation costs due to increases in wages and business rates whilst maintaining expensive brick and mortar stores.
How We Can Help
We work with clients to address a broad range of challenges. Our client support includes definition and implementation of new operating models, delivery of performance improvement through process optimisation and strategic cost reduction, enhancement of customer journeys to improve engagement through digital channels, leading complex transformations through change management and programme management support and the building of analytics and insights capability to improve product design.