The population is growing and transport demand is increasing on an already overstretched network. The public and private sectors are having to think and act differently to meet demand. We support clients with their most complex transport challenges and are proud to have been ranked 5 stars in the sector by the Financial Times ‘UK’s Leading Management Consultants’ report.
What we do in Transport
Many transport providers are at a critical point, needing to adapt their strategy and approach in a rapidly changing digital age where customers are ever more demanding. We have worked to support clients with these major challenges. This includes work with the airline sector to help operators enhance the digital customer experience during disruption as well as finding ways to generate new revenue through new agile digital capabilities. We have also worked with transport operators to build robust, customer-centric brand strategy.
As disruptive propositions become the norm and customer expectations increase, there is great pressure on organisations to innovate so they can stay relevant and competitive. We help our clients to meet this challenge by helping them to shape, build and manage innovation activity, then support them to make it a sustainable part of what they do. For example we have led the work to define Heathrow’s innovation Strategy and supported them in the build and operation of their Innovation Hub.
We have worked across transport to support clients design and deliver complex technology enabled change initiatives. Within Aviation, Moorhouse has supported replacement of legacy platforms and in rail and bus industry we have helped define Data and Analytics strategies.
As the Transport Sector experiences unprecedented levels of change, Transport operators must set out a strategy that provides a clear vision for the future, and also able to proactively respond to a dynamic and complex external environment. Without this agility, strategies will quickly suffer from becoming obsolete or “unaligned from what the organisation needs to achieve*” to stay ahead of competition. Our Strategic Design services help you to translate your strategy into actionable steps to help you realise the benefits and stay ahead of the game.
Moorhouse believes that more forward-looking combining programme management approaches with agile techniques originally borne out of the IT industry can help operators transform more quickly and maximise the benefits set out in their business strategy. For example, Moorhouse has been supporting a 5-year programme to replace commercial systems with agile PMO service for the programme. Moorhouse is also able to offer a defined and managed programme governance, planning, reporting, RAID, resource and vendor performance management.
Moorhouse believes that successful management of change is critical to realise benefits, minimise impact on BAU, and deliver increased customer and shareholder value. Moorhouse helps organisations to prepare for, enable and adopt change. For example, we have worked with Transport for London, successfully transitioning to an in-house tram maintenance service with zero impact on the customer and identifying opportunities to develop the leadership capabilities required to deliver projects effectively, and British Airways to rapidly realise the financial benefits of their merger with bmi.