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Perspectives

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  • 23.03.16

    Is Digital just another trend?

    Digital is far more than just another wave of new technologies that will affect one part of the organisation or another. The aggregate effect of social, mobile, analytics and cloud, is that of a new platform with such different characteristics that entire markets will be restructured and every corner of an organisation’s operating model will be affected.

  • 15.03.16

    Opening up Openreach: Ofcom Digital Communication Strategic Review

    Following the recent Ofcom review, more is to be done with the networks and infrastructure of BT Openreach to ‘open them up’. The review was completed as part of a wider Ofcom Digital Communication Strategy review and whilst it has been welcomed by BT, it hasn’t met many of their competitors’ expectations.

  • 03.03.16

    Keeping up with the kids

    The next generation of customers are different to any that technology, media and telecommunications (TMT) firms have known before, for one key reason; these customers have grown up with technology. It comes naturally to them, it is part of their lives, and they are used to a world where their work, relationships and home needs are met through technology. As a result, customer expectations are rising, and are increasingly willing to switch between providers to meet their needs.

  • 25.02.16

    Walking the tightrope – balancing immediate change and long-term improvement in the NHS

    Leaders of NHS Trusts face huge pressures to provide sustainable, high quality care for their local populations. They must manage growing demand, an ageing population and constitutional performance commitments within challenging budgets. It is no surprise Trusts are struggling to find the balance with many being put in ‘special measures’ by the Trust Development Authority (TDA) or Monitor for serious failings in care and concerns that leaders are unable to drive the necessary change.

  • 19.02.16

    Innovation in payments: there's strength in numbers

    In recent years, the payments industry has transitioned into a consumer centric and topical industry, led by many well-known global brands. This has introduced challenges, but none more so than new, and ever increasing, customer expectations and demand for innovation. Organisations can attempt to meet these expectations alone, but stand a far greater chance of success by partnering with others, perhaps across different industries.

  • 08.02.16

    The Junior Doctors Dispute

    The critical balance of delivering essential transformational change whilst maintaining patient safety

  • 25.01.16

    Digital developments to distribution in retail banking

    Emerging digital distribution channels are fundamentally changing the way that customers interact with retail banks. Tech-savvy customers are using mobile and online to meet their day to day banking needs but are reserving their most complex queries for branches. Unsurprisingly, retail banks are having to radically review their distribution channel. A key question is are they responding effectively enough to meeting this rapidly changing customer need?

  • 19.01.16

    The rise of digital and how it can help to transform the NHS

    With the rapid growth of digital technology, and a range of unexploited opportunities resulting from legacy IT programme failures, the NHS should embrace digital technology to genuinely transform the way services are delivered.

  • 08.01.16

    M&A deals are reaching crunch point for UK telecoms

    The UK telecoms market is likely to see a major shake-up in 2016 with two prominent M&A deals coming to head shortly. The Competition and Market Authority (CMA) is to announce a final decision regarding the BT and EE deal worth £12.5bn imminently and in February the European Commission is due to report its initial findings on the H3G and O2 deal worth £10.5bn.

  • 06.01.16

    Patients don't get sick on Sundays...

    The first wave of the Prime Minister’s ‘Challenge Fund’ pilots across England have tested seven day access to GP practices, with some surprising results. Seven day access to general practice from 8am to 8pm was the first pledge in the Conservative manifesto, and it’s been in the media spotlight ever since. The key question is: do patients really need or want a seven day service?