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  • 14.04.16

    Is it all hot air? Global warming and the transport industry

    Climate change is a critical subject and has been yet again in the forefront of the public eye recently at the COP21 summit held at the end of 2015 in Paris. At this summit, countries committed to proposed measures to curb peak greenhouse gas emissions as soon as possible, in order to keep global temperature increase ‘well below 2°C’.

  • 06.04.16

    Shaping the Digital Transformation Programme

    In our last Perspective, we looked at how organisations can realise the potential of Digital and the 5 principles of embedding Digital into an organisation. So what next? You need to establish your Digital Transformation programme and ensure it is set-up for success.

  • 01.04.16

    Regulation and Innovation - friend or foe?

    The Payment Systems Regulator (PSR) has had a busy first 12 months undergoing market reviews, mobilising the payment strategy forum and setting guidance for how the Interchange Fee Regulation (IFR) will be implemented in the UK.

  • 30.03.16

    Five principles of the Digital enterprise

    We looked at how the new global Digital platform has and will continue to disrupt markets and competition in our last Perspective. This is driven by unique Digital characteristics, such as limitless availability and zero distribution costs. Organisations now need to adapt to harness the potential of Digital or they risk losing market share to new Digital power houses.

  • 23.03.16

    Is Digital just another trend?

    Digital is far more than just another wave of new technologies that will affect one part of the organisation or another. The aggregate effect of social, mobile, analytics and cloud, is that of a new platform with such different characteristics that entire markets will be restructured and every corner of an organisation’s operating model will be affected.

  • 15.03.16

    Opening up Openreach: Ofcom Digital Communication Strategic Review

    Following the recent Ofcom review, more is to be done with the networks and infrastructure of BT Openreach to ‘open them up’. The review was completed as part of a wider Ofcom Digital Communication Strategy review and whilst it has been welcomed by BT, it hasn’t met many of their competitors’ expectations.

  • 03.03.16

    Keeping up with the kids

    The next generation of customers are different to any that technology, media and telecommunications (TMT) firms have known before, for one key reason; these customers have grown up with technology. It comes naturally to them, it is part of their lives, and they are used to a world where their work, relationships and home needs are met through technology. As a result, customer expectations are rising, and are increasingly willing to switch between providers to meet their needs.

  • 25.02.16

    Walking the tightrope – balancing immediate change and long-term improvement in the NHS

    Leaders of NHS Trusts face huge pressures to provide sustainable, high quality care for their local populations. They must manage growing demand, an ageing population and constitutional performance commitments within challenging budgets. It is no surprise Trusts are struggling to find the balance with many being put in ‘special measures’ by the Trust Development Authority (TDA) or Monitor for serious failings in care and concerns that leaders are unable to drive the necessary change.

  • 19.02.16

    Innovation in payments: there's strength in numbers

    In recent years, the payments industry has transitioned into a consumer centric and topical industry, led by many well-known global brands. This has introduced challenges, but none more so than new, and ever increasing, customer expectations and demand for innovation. Organisations can attempt to meet these expectations alone, but stand a far greater chance of success by partnering with others, perhaps across different industries.

  • 08.02.16

    The Junior Doctors Dispute

    The critical balance of delivering essential transformational change whilst maintaining patient safety