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Perspectives

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  • 11.10.16

    Don’t go chasing waterfalls, be Agile

    Telcos are often large, complex organisations where change doesn’t happen easily. However, the landscape is shifting; customer needs are rapidly evolving, driven by new technologies and the broader digital revolution. As a result, Telco businesses need to be able to respond quickly and effectively to get ahead of the customer expectation curve. So how can Agile enable you to stay ahead of the game?

  • 26.09.16

    The people vs technology part two: the prosecutor’s half truth

    So, the verdict is out – as a result of cyber security attacks against your bank’s digital assets your archaic IT is to blame for the £300 million you lost last year. The price? You need to spend around £80 million on defensible technology architecture to make it right. That’s the modern day narrative for most Financial Institutions (FIs) today, when it comes to protecting themselves against cyber security hacks.

  • 01.09.16

    The NHS Workforce – why recruitment can’t be the only answer

    The EU referendum brought intense spotlight on the future of the NHS. Both sides spoke of increasing demand for services, high staff vacancy rates, and increasingly severe financial challenges. With 130,000 NHS workers originating from the European Union (10% of Doctors and 5% of Nurses), Brexit could have a significant impact on the service.

  • 17.08.16

    The Evolution of Customer Expectations

    The modern customer is a demanding and fickle buyer. They expect well-priced products, knowledgeable, tailored customer service, and an easy and beneficial relationship with a brand. They assume that transactions will mirror the ease and intuition of modern technology and social media, and that brands will deliver and delight.

  • 04.08.16

    Personalisation: Why are we waiting…?

    For years there has been talk of big data, personalisation and the big revolution we would see both in the world of advertising and in the way businesses connect to individual consumers. We were promised a shift away from the traditional form of mass marketing into the lines a more personal digital experience

  • 01.08.16

    Back seat driver: Commercialising autonomous cars

    Google, Apple, Tesla, Nissan, NVIDIA, Uber and Jaguar Land Rover. Not names you would necessarily group together, but what do they have in common? They are all part of the race to significantly disrupt the global automotive industry. Time will tell, but one of these names could produce the biggest transport disruption since the internal combustion engine.

  • 27.07.16

    Know your customer: Get consistent to get ahead

    Top of the table for customer service is an enviable place to be for telecoms providers. In a sector plagued with low customer trust, being placed alongside top companies for customer service across all sectors is no mean feat. In the mobile market, traditional providers are now competing with smaller, newer companies to retain their market share

  • 26.07.16

    Boris’ Billions: How could the NHS spend an additional £350m per week…?

    In the wake of the EU Referendum result that shook us to the core on Friday 24th June 2016, the Brexiteers’ key headline incentives quickly unravelled.

  • 27.05.16

    Regulation and Brexit - how telecom firms can get ahead

    With the prospect of Brexit and Ofcom’s increasing regulation, the UK telecoms industry is going through a period of intense change and disruption. Although, this isn’t all bad. UK telecoms can gain an ​advantage of regulatory policies and stay ahead of their competitors by seeking out opportunities in regulation.

  • 19.05.16

    Top tips for successful carve out programmes

    The recent news from RBS about the complexity of separating Williams & Glyn as a ‘complex process’ is an understatement; carve out programmes are complex beasts. Companies that have been built up over time, either through acquisition or organically, often end up with a plethora of legacy systems and processes that so intertwined it is a long and complex process to unpick.