What was the challenge?
American Express (Amex) wanted to enhance the experience of their card members through the provision of additional services. To achieve this, they identified and acquired technology organisations who could provide those capabilities. They acquired two start-ups: one to enhance the security of online transactions for cardholders and another to offer a personal travel concierge capability using artificial intelligence.
Employees, processes and systems from the two acquired companies needed to be integrated into the American Express operating model, including reporting lines, ways of working and group applications.
How did we help?
Moorhouse provided integration programme management support to the two projects to ensure the successful integration of the start-ups. This involved working with multiple project teams across the world to ensure the start-up companies adopted all American Express financial policies and processes as well as migrating to Amex’s financial reporting. Our role included facilitating planning workshops to determine the approach to integration, creating detailed integration plans, and managing risks and issues through to mitigation. We also ensured all employees from the acquired companies were trained on Amex’s financial processes.
Moorhouse coordinated alignment with the central integration programme team, providing regular updates and escalating any issues to ensure the financial integration was delivered to the agreed timescales.
What was the impact?
Through the successful management of the project, the two start-up companies were successfully integrated, with all key deadlines met. All employees were successfully transitioned to American Express financial processes within the given timelines. This enabled the overall programme to run to time, enabling American Express to provide the additional services to cardholders as part of a broader customer offering.
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