Consumer-centric Operating Model - Global Food Manufacturer

What was the challenge?

The ambition of our client is to become a consumer-centric, digitally enabled organisation creating ‘happiness with every bite’. This requires complex global business transformation, which they have begun in North America as a pilot. They asked for our support to develop an agile, consumer-centric operating model that could help them realise their vision.

How did we help?

Moorhouse worked with senior stakeholders to design and populate a model focused on brand-led business units. We identified the impact of the model on organisation design with key roles and responsibilities, defined the necessary core operating processes, mapped how different elements of the operating model would interact and highlighted the capabilities that would be required. Finally, we developed play through examples of the model in action and built a roadmap for implementation.

What was the impact?

The global and North America leadership accepted the recommendations and are now implementing the new model in North America. This will provide learning for further roll outs across the globe.

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