Operating Model - UK based Museum

What was the challenge?

Our client, a UK based museum, was looking for support in development of a new operating model for a relocation to a new museum including organisation design options to set them up for Day 1 operation

How did we help?

Moorhouse developed a thorough understanding of the ‘as is’ organisation structure, FTEs, costs and opportunities for change through data analysis and interviews with key stakeholders. We held a series of workshops to articulate what the defined vision for the new museum meant for future ways of working and operating model design principles. We then developed a high level customer centric operating model and associated organisation design options for the future operation, along with a proposed roadmap for implementation of the change.

What was the impact?

Our client was left with a clear understanding of the changes required to their operating model to effectively utilise insight and become more customer centric, transforming the way the organisation will run in the future. The Museum leadership team is committed to implementing these changes.

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