Keeping up with the Customer

Keeping up with the Customer - Technology Media and Telco

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This paper explores the challenges being experienced by the Telco industry in an environment where customers expect flawless, cross-channel service from a sector with an historically poor track record of providing it. We introduce six key steps which outline the starting point for a customer-centric business transformation, a journey critical for the future success of Telco organisations.

This paper explores the challenges being experienced by the Telco industry in an environment where customers expect flawless, cross-channel service from a sector with an historically poor track record of providing it. We introduce six key steps which outline the starting point for a customer-centric business transformation, a journey critical for the future success of Telco organisations.

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Stephen is an experienced consulting leader with a strong track record of delivering transformational change for clients across the FTSE 100 and the public sector.

Stephen Vinall Partner