What was the challenge?
Arriva is one of Europe's largest providers of passenger transport, employing over 60,000 people and delivering more than 2.2 billion passenger journeys across 14 countries each year.
The business has a central group function, with multiple operating companies across Europe. As part of a strategic review, it identified an opportunity to improve the way data and digital capabilities were used, enhanced and delivered.
To make this happen, it was agreed to refresh its data and digital strategy and develop a future operating model that simplified the delivery and operation of data and digital capabilities across the business.
How did we help?
Through market research, workshops and interviews with senior leadership, we defined a vision and a set of objectives for data and digital across the business. We then developed a strategy to address the needs of different types of users, and to align to Arriva's corporate strategy.
By assessing the current operating models of the Group level function and remote data teams, we were able to identify areas for enhancement. Specifically in the engagement model, organisation design, process, and performance management.
We helped the team develop and execute a roadmap for change, leading to a new organisation structure, reporting lines and refreshed job descriptions. The engagement model across all Arriva business was also changed, simplifying the relationships and responsibilities across Europe.
What was the impact?
Our work clearly articulated the strategy and vision for data and digital across Arriva - both centrally at Group level and in the 14 Arriva business units. The future operating model provided a core blueprint for the central team to work from. It also clearly aligned resource to needs, boosting the delivery capability and capacity of data projects across the business.
By working collaboratively with the client, we were able to upskill teams, enhancing project and programme delivery processes.
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