Client stories

Driving Seamless Multi-Vendor Delivery for a Global Streaming Relaunch

Telco, Media & Technology

In 2024, a global streaming service set out to launch the next generation of its platform, the most significant product evolution since inception. The ambition was to deliver a best-in-class user experience, streamlining vendor operations and modernising technology to unlock growth opportunities.

With multiple third-party providers involved, ensuring a consistent, high-quality product release across platforms and territories was critical to enhancing customer experience and driving new revenue streams.

What was the challenge?

The transformation required managing a complex, multi-vendor environment spanning 30+ frontend apps, devices, and backend systems. Delivery risks included:

• Disconnected vendors operating in silos, with limited accountability.

• Frequent misalignment on testing and certification deadlines.

• Delays in requirements management and quality assurance.

• High dependency on external stakeholders across product, design, marketing, and editorial.

This fragmented landscape threatened the timely release of the new product and risked customer dissatisfaction if integration and testing failed to meet expectations.

How did we help?

Moorhouse led the delivery and project management of this multi-stakeholder ecosystem, embedding ourselves as trusted partners to align and drive delivery. Our support included:

• Coordinating a multidisciplinary environment across product, design, marketing, editorial, and technology.

• Embedding governance processes for requirements definition, bug triage, planning, and deadline management.

• Managing vendor relationships to ensure alignment, elevate accountability, and transform performance from broken to collaborative.

• Enhancing delivery quality controls, from milestone definition through to release and risk management.

What was the impact?

By implementing structure and clarity across vendors, we enabled a seamless product release delivered on time, at scale, and across multiple geographies. This not only ensured a high-quality customer experience but also positioned the client for future growth with stronger vendor relationships and improved delivery confidence.