Who?
Our client is an over-the-top (OTT) internet television service operated by a major satellite television provider. It has over 2 million UK subscribers and is also available in a number of European countries from Italy to Ireland.
The Challenge
Since its launch and subsequent roll-out, multiple versions of the client’s proposition had emerged across its European footprint. This was due to localised product strategies and regional technological capabilities. However, as each separate product contained different propositional elements, it added complexity across the group’s front-end capabilities and back-end functionality.
This differentiation was impacting our client’s ability to deliver change at pace.
How we helped
To overcome the problem, the group launched a ‘Simplification’ strategy. Its aim was to align European technology and propositional capabilities to a UK precedent. Multiple teams were set up to deliver the strategy including a Global OTT Delivery Team (GOTT) which was given the specific responsibility of delivering a co-ordinated European Technology roadmap.
GOTT needed the support of many of Moorhouse’s service lines including portfolio planning, tech delivery and strategic operating model measurement. One of the key challenges underpinning GOTT’s central coordination of the transformation was visibility of, and the ongoing management of, a central portfolio roadmap.
Working in partnership with GOTT we:
- Led the coordination of a central portfolio plan
- Helped to coordinate a central view and embedded operating processes to ensure that ongoing coordination was part of BAU portfolio management
- Made ourselves accountable for the delivery of key technology programmes across European territories
- Supported the evolution of the GOTT team’s operating model through strategic performance management through a series of strategic workshops and embedded controls.
Outcomes
Moorhouse has a long-standing relationship with our client, now stretching over three years. By continuing to work closely together we:
- Enabled the coordination of a central portfolio plan that allows GOTT to track key delivery milestones and dependencies across a portfolio of 30+ initiatives
- Introduced key technology programmes that have enabled front-end, back-end and regulatory standardisation across Germany and Italy to support benefits realisation within the group’s long term finance plan
- Through a series of strategic workshops and embedded controls, we have helped the GOTT team define their operating model vision and measure the impact of change activities against their ambition to become trusted delivery experts.
