Who?
Our client builds and maintains the UK’s largest broadband network. It’s responsible for connecting millions of homes, businesses, public services and more to telephone and digital services.
The challenge
Our client is upgrading its existing telephone and broadband capabilities from copper to fibre. Its ambition is to connect 25m households to new fibre infrastructure by 2026. That’s one connection every 10.4 seconds.
The company has multiple programmes and strategic levers driving towards this objective including ‘Fibre Community Partnerships’. These are valued B2C products that enable our client to expand its network outside of commercial FTTP programmes by drawing on subsidised funding from the Department for Digital, Culture, Media & Sport.
However, our client required support to evolve the existing Fibre Community Partnership operating model. Several issues were limiting progress and delivery including:
- A lack of SLAs
- An undefined/ ineffective contact/quotations process
- Missing financial controls
- Inefficient delivery
How we helped
We led a review of our client’s existing programme operating model through a series of stakeholder workshops. These helped our client to clearly identify problem themes and define success criteria.
Using the output from these workshops we constructed the new operating model design and worked collaboratively with individuals across the business to identify system requirements and enablers to move to the target state.
In order to ensure that the future operating model could be embedded as BAU activity, we led a process review to identity delivery pain points, procedural issues and future change activities.
Outcomes
Working together on the Operating Model Design, Planning & Delivery of the Fibre Community Partnership programme we were able to scale and optimise our client’s fibre roll-out strategy. The future change activities were coordinated into an implementation roadmap and handed over to our client to support continuous improvement towards its 2026 target. This will help our client to:
- Help drive societal benefits such as increased GDP, product innovation and address a growing demand for enhanced connectivity
- Ensure that the availability of fibre services is consistent across UK regions/ locations
- Through collaboration with the government, deploy fibre services in areas where commercial/ funding barriers exist
This is another key strategic programme we’ve helped our client to deliver. Others include Fibre Cities Scaling, MDU Scaling, Fibre First PMO, a ‘Better Workplace’ initiative, FND Business Optimisation & Change, Physical Infrastructure Access (PIA), ONSA Partnerships and Construction Management Office Capacity Planning.
