What was the challenge?
Heathrow is undertaking the largest capital investment undertaken at an airport. Already one of the world's busiest airports, the expansion programme will increase capacity from 75m to 130m passengers a year, bringing an estimated £211bn of economic benefits to the UK economy by 2050.
As an innovative organisation, Heathrow wanted to understand whether innovation was being fully coordinated and driven against prioritised strategic business needs.
How did we help?
Moorhouse reviewed Heathrow’s current innovation capabilities and performed a gap analysis to identify areas of improvement. We then designed a vision, strategic principles and high-level operating model for a new Hub to drive innovation.
Moorhouse conducted a series of workshops over several months, engaging with a core group of stakeholders from across the business including the CEO, Board and Executive Committee. We worked collaboratively to establish innovation processes, tools, organisation and governance structures, including a central Innovation Hub. We identified key sources of innovation and set guidelines for engagement, collaboration, and knowledge sharing with the rest of the business.
The new Innovation Hub concept was approved by the Executive Board, with an initial focus on three challenge areas across the business.
What was the impact?
The Innovation Hub has been used for Heathrow’s expansion programme and across the wider business. While the work is ongoing to deliver tangible benefits, initial results in the first five months have seen savings of at least £40m with more to follow.
The programme has also facilitated the progress of projects with environmental, sustainability and operational benefits.
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