The Group Data department supports the delivery of high-value data products and insights across multiple business areas and global territories within a media and telecom conglomerate. With increasing internal demand and a growing need for faster, more predictable delivery, Group Data was facing challenges in managing multiple workstreams, from business-as-usual activities to large-scale strategic data initiatives. To address this, Group Data engaged Moorhouse Consulting to design and implement a scalable agile product delivery model to improve transparency, prioritisation, and reporting across teams.
The challenge
The department’s existing ways of working were struggling to keep pace with the expanding demand for data solutions. Inconsistent processes, unclear prioritisation, and limited visibility into delivery metrics made it difficult to plan capacity, allocate budgets effectively, and report progress to senior stakeholders.
As the volume and complexity of work grew, teams faced difficulties in managing dependencies across multiple data streams, leading to inefficiencies, slower delivery, and frustration among stakeholders. The leadership team recognised the need for a more standardised and transparent approach to managing demand and delivery, one that could scale across diverse teams and enable better governance, capacity planning, and performance reporting.
How we helped
Moorhouse partnered with the Group Data leadership to design and embed a scalable delivery framework, applying agile and product management techniques to improve planning, prioritisation, and visibility. The programme focused on three key enhancements:
- Demand management
- Delivery standardisation
- Performance reporting
Through this, Moorhouse introduced streamlined scaled agile Programme Increment (PI) Planning, a unified front-door intake process, and a consistent agile delivery rhythm adapted to each team’s maturity. We also implemented data-driven performance reporting.
The impact
We improved oversight of delivery progress, capacity, and budget, and strengthened governance across planning and delivery cycles to ensure clear accountability and decision-making. Finally, targeted training and leadership support helped build capability and confidence across teams, enabling a sustainable transformation.
As a result, delivery team satisfaction rose 60%, Group Data teams achieved greater predictability, improved cross-team coordination, and a stronger alignment between delivery activities and business priorities.
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David Larkins
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